Managed IT Services

Our server and network management services include:

24/7 Monitoring: With our managed IT services, your systems are monitored around the clock for issues such as outages, slow performance, or cybersecurity threats. Our proactive approach means that we can often detect and fix something before it leads to downtime or impacts your business.

Routine Patch Management: We routinely implement patches whenever software companies issue them. These patches are often designed to fix bugs and security vulnerabilities. By keeping your systems up-to-date with the latest software, we help ensure that your IT systems are secure and stable.

Security And Compliance: We focus on protecting your systems and data from security threats. Our
security approach includes firewalls, antivirus tools, access controls, documentation, and more. We also help you maintain the compliance that’s required by your company and/or industry.

Our software and subscription management services are worry-free.

We take on the burden of managing your platform subscriptions, so you don’t have to. Included in our Managed IT Services, our Software and Subscription Management processes include managing platforms such as:

Microsoft 365 Management: We manage and maintain your Microsoft 365 Subscription. We oversee the terms, quantities, subscription models, add-ons, and renewal dates in order ensure that you’re only paying for what you need. Whether it’s your Microsoft Business Premium, Copilot, Power BI, or other Microsoft Subscriptions, we take care of them, at no additional cost to our Managed IT Service clients.

Email Protection: Most cyberattacks occur through email. Our email service filters out spam, phishing attempts, and malicious attachments before they ever reach your employees’ inboxes. We’ll provision, manage, and support your email protection platform and oversee licensing and managing the terms and renewals.

Cybersecurity Platforms: Old VPNs aren’t secure, they’re slow, and they leave your remote devices exposed. VPNs connect on demand, but they don’t provide protection against modern threats and expose companies to cyberattacks and data loss. Fortunately, we have a solution. We can provide a complete, comprehensive cybersecurity platform, as a subscription. This cybersecurity solution protects your endpoints, no matter where they are, and allows devices to stay securely connected to company resources. We can manage the entire platform, terms, subscriptions, support, and vendor management for our preferred cybersecurity endpoint platform.

Backup and Data Protection: We can provide additional services to backup customers, our managed backup provides a turn-key service that help to monitor, manage, and provide routine health checks to manage the integrity of your backups, and meet data compliance requirements. Often our Managed
Backup Customers get greater value, less cost using Waypoint to help manage their Data Protection. Backup and Data Protection: With our managed backup services, we can typically offer greater value, at less cost to manage your data protection. At Waypoint, we provide a turn-key service that helps to
monitor, manage, and provide routine health checks to manage the integrity of your backups and meet data compliance requirements.

Security Subscriptions: We can implement a firewall as a subscription, which includes oversight, management, and security of your office firewalls. Additionally, we can manage and oversee cybersecurity end-point protection that extends the firewall out to your devices. With this added security, no matter where your employees work, we can ensure that they’re connected and protected 24/7.

Do you know where your data is? Are you confident that your backups are running, and that your backups aren’t leaving you exposed?

Our data protection and management services include:

Data Backups: Regular backups ensure that your files are safely copied and stored in a secure location, often in the cloud. If something goes wrong (such as a hardware failure, accidental deletion, or cyberattack), we can quickly restore your data.

Compliance: An effective data backup strategy should utilize best practices, in order to not leave your business or organization exposed. In order ensure that they meet minimum compliance requirements, data backups require oversight, governance, and routine tasks. Backing up to a USB drive is NOT a backup strategy, and it can leave you exposed.

Disaster Recovery Planning: A standard data backup strategy needs to include a plan on how to recover in the event of a disaster. When a cyberattack occurs, how do you recover? How long does it take to recover? What are the costs associated with downtime? At Waypoint, we work with you to devise and implement a plan for getting your business back up and running as quickly as possible in the event of a disaster (such as a cyberattack, server failure, or natural disaster).

We maintain and optimize the IT systems that your business relies on. Cloud platforms, business
applications, and hardware – we keep it all running smoothly, safely, and securely.