Doing IT right requires planning, process, continuous improvements, management oversight and the right team.
Overview
At Waypoint Technology Solutions, we empower businesses of all sizes—from small and medium enterprises to large organizations—to deliver IT services more cost-effectively and reliably. Our mission is to enhance your operational practices, maximize end-user satisfaction, strengthen business agility, bolster security, and utilize industry best practices. With Waypoint Technology Solutions Managed Services, you can navigate and scale new technologies without expanding your team or overburdening your internal IT staff.
Service Descriptions
A Comprehensive Approach to IT, providing the right IT Team for your business needs.
At Waypoint Technology Solutions, we understand that businesses have unique IT requirements and that budgets vary. We recongize that there isn't a one-size-fits-all services, which is why we take our time an customize your services, and ensure your dollars are spent wisely when it comes to IT. Waypoint Technology Solutions's Managed Services offers comprehensive IT administration, monitoring, routine maintenance, and support tailored to your organization’s needs. Our services cover specific technologies, targeted areas, or entire infrastructure management, all guided by best practices. Each service area and solution is backed by a skilled team with the technical expertise and business acumen to manage and optimize your environment.
Managed IT Services Base Options:
Managed IT Essentials: A Low-Cost Solution for Companies with Limited Budgets and Lower Support Volume
Managed IT Essentials is an ideal, cost-effective solution for smaller companies needing dependable IT support without a high volume of support calls. This entry-level service provides your business with best practices for IT management and an expert IT team to manage essential core IT duties, including routine maintenance, monitoring, and oversight. The Essentials Services are customized to your support needs and blend standard services with a fixed amount of support activities every month.
Managed IT Premium: A Comprehensive Solution for Businesses with High IT Demands
For companies with complex IT needs and high support demands, Managed IT Premium offers an all-inclusive service designed to manage and enhance every aspect of your IT environment. With unlimited support, proactive management, strategic consulting, and customized cybersecurity features, Managed IT Premium ensures your systems are always optimized, secure, and aligned with your business goals.
Premium Plus - Compliance: A Complete, Secure Solution for Businesses with Advanced IT and Compliance Needs
Managed IT Premium Plus delivers an all-inclusive, comprehensive IT solution tailored for companies with high IT demands and rigorous cybersecurity and compliance requirements. Offering unlimited support, advanced cybersecurity, and strategic oversight, Premium Plus ensures your IT environment is optimized, secure, and aligned with both operational and regulatory standards. With proactive management, email threat protection, and oversight by a Chief Information Security Officer (CISO), your business is safeguarded on every front.
Co-Managed IT Services: For Those with In-House IT That Require Additional Expertise or Augmented Support
Co-Managed IT Services are designed for businesses with an existing in-house IT team that could benefit from additional expertise, resources, or specific technical support. Waypoint Technology Solutions’s Co-Managed approach works alongside your internal team, supplementing their efforts in key areas like server and cloud management, network monitoring, backup and disaster recovery, and desktop support. This flexible solution provides your IT staff with access to advanced tools, technical specialists, and strategic resources, allowing them to focus on core business initiatives while we handle specialized or time-consuming tasks.
Service Areas
Waypoint Technology Solutions Managed Services provides comprehensive IT administration, monitoring, and support tailored to your organization’s needs. Our services cover specific technologies, targeted areas, or entire infrastructure management, all guided by best practices. Each solution is backed by a skilled team with the technical expertise and business acumen to manage and optimize your environment.
Systems Administration
Our team handles the day-to-day administration essential for maintaining an optimized IT environment. This includes managing permissions, configuration, patching, and security. We ensure your systems are managed efficiently and securely, providing you with a well-organized and protected environment.
Incident Resolution
Managed IT Services support provides complete visibility and accountability in issue resolution. Our team tracks, troubleshoots, and resolves issues, while also performing root-cause analyses to prevent problems from recurring. Through regular health checks, we proactively address potential issues before they can impact your operations.
Optimization
With deep knowledge of each client’s environment, Waypoint Technology Solutions Managed Services offers specialized consulting services to further enhance and fine-tune your systems. Our goal is to help you achieve peak performance, streamline operations, and fully capitalize on your IT investments.
Proactive Monitoring and Alerting
Our proactive monitoring identifies and mitigates potential issues before they disrupt your environment. By tracking device and application performance, the Managed IT Services team of dedicated professionals works to ensure system reliability, providing peace of mind and minimizing the risk of downtime.
Conclusion
As technology evolves, our team of dedicated IT professionals is here to guide you on the journey, helping you adapt and succeed in an ever-changing landscape. With our support, your business can scale new technologies with confidence, maintain security, and achieve operational excellence. Let Waypoint Technology Solutions be the guide on your IT roadmap, keeping your business on course for a future-ready, optimized environment.
